Terms of Service

Welcome to Carlodress. These Terms of Service govern your use of our website and services. By accessing or using our site, you agree to comply with and be bound by these terms. Please read them carefully.

1. General Information
Carlodress operates as an online retailer specializing in women's apparel, including dresses, shirts, knits, and jackets. Our services are available to users who are of legal age in their jurisdiction. By using this site, you confirm that you meet any applicable age requirements.

2. Ordering & Payment
All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel any order at our discretion. Payment must be completed in full before an order is processed, using one of our accepted payment methods. Prices are listed in the currency displayed and are subject to change without notice.

3. Shipping & Delivery
Shipping times and costs vary based on destination and service selected. While we provide estimated delivery windows, delays may occasionally occur due to circumstances beyond our control. Please refer to your order confirmation and tracking information for real-time updates.

4. Returns & Exchanges
We aim for your complete satisfaction. If you wish to return or exchange an item, please review our Return Policy for eligibility, timeframes, and instructions. Items must be in original, unworn condition with tags attached.

5. Intellectual Property
All content on this site—including logos, designs, text, and imagery—is the property of Carlodress and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

6. Limitation of Liability
Carlodress shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products, to the fullest extent permitted by law.

7. Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information and is incorporated into these Terms of Service.

8. Changes to Terms
We may update these Terms of Service periodically. Continued use of our site after changes are posted constitutes your acceptance of the revised terms.

9. Governing Law
These terms are governed by and construed in accordance with the laws of Hong Kong SAR.

10. Contact Us
If you have any questions regarding these Terms of Service, please contact us at:
Email: carlodress@outlook.com
Address: Unit 1205, 12/F, Harbour Centre, 25 Harbour Road, Wan Chai, Hong Kong